Mission Statement & CORE VALUES

The Service Plus RE Team is a group of Real Estate Professionals & Business Partners who understand that Real Estate is a people first, relationship based service business.  We provide a very valuable consultation service in helping our clients through the journey of buying or selling Real Estate.    We believe that if we focus on the process of doing things the right way, the results will take care of themselves.  Our client-centric mindset allows us to create life-long relationships & helps our Clients and Team Members achieve their personal & professional goals.

INTEGRITY: We honor our fiduciary duties to always look out for the best interest of our clients.  We understand our ethical responsibility to treat all people we encounter with fairness & respect.

SERVICE: We constantly strive to provide the highest levels of professionalism & personal service to our clients in a positive way.  Meet their needs & exceed their expectations.

INNOVATION: We focus on solutions, not the problems. We use knowledge & wisdom from our experiences & embrace new creative ways from a 360 degree viewpoint to achieve results. 

COLLABORATION: Together Each Accomplishes More.  Inclusion: We include everyone’s viewpoint & perspective because we all come from a different background. No one has a monopoly on good ideas.  If you want to go fast … go alone.  If you want to go far … go together.

FUN: Life moves pretty fast, if you don’t stop & look around every once in a while...you could miss it.  Work Hard. Play Hard.

The Service Plus RE Team Belief System:

• We treat people as life-long CLIENTS, not one time CUSTOMERS

• A CLIENT is someone who we strive to offer the highest levels of personal & professional service to, so we earn the opportunity to provide RE Services to them & their referral network

• A CUSTOMER is someone who we have a one time business transaction with.

• Our fiduciary duties are more important than our bank account balance

• If we focus on results…we get frustrated.  When we focus on the process & mastering proper habits…we get the results we want.

• People don’t always go with the best agent, they typically go with the one who is there.  Our job is to be both…be there & be the best

• Agents only get in trouble when they speak for their client and/or make decisions for their clients.  Your job is not to sell a house.  You are in the consultation business of providing options to your clients, letting them know the pros & cons of each option & then having your clients decide.  Your fiduciary responsibility is to follow their lawful & ethical instructions.

• Agents should focus on Revenue Generating Behaviors like writing contracts, going on appointments, lead conversion, proactive lead generation and professional development and find ways to leverage/implement other aspects of their business

• Agents should focus on BUSINESS & not BUSY-NESS

• People do business with who they know, like, trust, brings them value & who they have top of mind awareness with.

• Real Estate is a contact sport.  The more contacts you make, the better chance you have of winning.

• Team Members focus is on Building relationships & providing value

• We have 2 ears & 1 mouth and we should use them proportionately…ask ?’s, understand their their motivation & needs-then service that need while providing value.

• Golden Rule (treat people as you want to be treated) vs. Platinum Rule (treat people how they want to be treated)

• People buy & sell real estate when they are mentally, emotionally & financially ready.  People either are moving FOR PLEASURE or AWAY FROM PAIN. Listen & Understand their true needs & motivations.

• Writing contracts is the most revenue generating activity that you can be doing.

• These are legally binding contracts… not eBay bids. 

• This is a service, people orientated business that will always come down to people, paper & pen.  No AI software or computer can ever replace you.

• Information & data make people think, but emotions cause people to take action.  The heart decides & the brain justifies.

• You are the CEO of every transaction… if something happens, it isn’t always your fault…but it is always your problem to deal with.  Anticipating problems & providing solutions before they happen is how you provide value.

• There is a difference between training & coaching.  Anyone can Google or watch YouTube on what, how or why to do something. A coach is there to help keep you on track, bounce ideas off of, help you develop & execute your plan, help implement your plan & hold you accountable. Every top Athlete has a Coach, so should we

• A Dream is in your Head, but a Goal is written down.  When it is spoken/written down, then it becomes real.  When it becomes real, then you hold yourself to a higher standard of accountability.

• If you want to go fast…go alone.  But if you want to go far….go together.  SOLOPRENEUR vs. TEAM (Together Each Accomplishes More) mindset

• Your SPRE Leadership Team finds joy & passion in helping you reach your goals and we promise to meet & exceed your energy.

• Team Members understand that if it isn’t in your calendar, then it doesn’t exist & isn’t a priority. 

• Self Reflect: Every night look back at your day and the two things you had control over: Activities & Attitude.  If you looked objectively on your RE business & you evaluated your job as CEO of your RE business, ask yourself honestly based on your day: Would you fire yourself or give yourself a promotion? 

• Ask yourself…do you have a job or a business?  Imagine if you can’t or don’t want to work for a month.  After 30 days— has everything fallen apart or are things running better than when you left.  How you answer that is the true test if you have a job or a business.  We are here to help you run a BUSINESS!